Overview

At The Lazy Keto Cook, we aim to provide practical products, trusted recommendations, and a smooth customer experience.

Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To be eligible for a return:

the item must be unused
in the same condition that you received it
and in its original packaging where applicable

A receipt or proof of purchase is required to complete a return.

Please do not send purchases directly back to the manufacturer unless instructed to do so.

Non-Returnable Items

Certain product types cannot be returned, including:

perishable goods
food items
downloadable or digital products
gift cards
some health and personal care items
hygiene-sensitive items
hazardous materials or flammable goods

Additional exclusions may apply where required for safety or supplier compliance.

Partial Refunds

In some situations, only partial refunds may be granted, including:

items returned damaged or incomplete for reasons not due to our error
products showing clear signs of use
items not returned in original condition
returns requested more than 30 days after delivery

Refunds

Once your return is received and inspected, you will receive an email confirming:

receipt of the returned item
approval or rejection of the refund request

If approved, refunds will be processed to the original payment method within a reasonable processing timeframe.

Processing times may vary depending on:

banks
payment providers
Stripe, PayPal, or card issuer processing times

Late or Missing Refunds

If you have not yet received a refund:

Check your bank account again
Contact your credit card provider
Contact your bank

Refund processing can sometimes take several business days to appear officially.

If you have completed these steps and still have not received your refund, please contact us at:

the.lazy.keto.cook@gmail.com

Sale Items

Sale or clearance items may not be eligible for refund unless required under applicable consumer law.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact:

the.lazy.keto.cook@gmail.com

and we will provide return instructions where applicable.

Gifts

If an item was marked as a gift and shipped directly to the recipient, a gift credit may be issued once the returned item is received and inspected.

If the item was not marked as a gift at purchase, refunds may be issued to the original purchaser.

Return Shipping

Customers are generally responsible for return shipping costs unless:

the item is faulty
incorrect
damaged
or required under consumer protection law

Shipping costs are non-refundable unless otherwise required by law.

For higher-value returns, we recommend using:

tracked shipping
shipping insurance

We cannot guarantee receipt of returned items without tracking.

Consumer Rights

Nothing in this policy excludes, limits, or replaces any rights or remedies available under applicable consumer protection laws, including Australian Consumer Law where applicable.

Customers may be entitled to a repair, replacement, refund, or other remedies for major faults, failures, or issues as required by relevant law.

Need Help?

For questions regarding returns, refunds, or exchanges, contact:

the.lazy.keto.cook@gmail.com